At MaineCoon.Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, in their original condition, and returned in the original packaging.
- Returns must be initiated within [Insert Timeframe, e.g., 30 days] of receiving the item.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
The following items are non-returnable:
- Perishable goods such as pet food or treats.
- Custom or personalized products.
- Items marked as “final sale” or “non-refundable.”
3. Initiating a Return
To start a return, please contact us at [Insert Contact Email] with your order details. Once approved, you will receive instructions for sending the item back.
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
4. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [Insert Timeframe, e.g., 7–10 business days], and the amount will be credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email] for further assistance.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [Insert Timeframe, e.g., 7 days] of receipt. Provide photos of the damage or defect along with your order details. We will arrange for a replacement or issue a full refund, including shipping costs.
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account.
- Contact your credit card provider, as it may take some time for the refund to be officially posted.